How we work together
From your request to the invoice
Every request you bring to Darvis becomes a task. On that task you see what is happening, what was solved and how much time it took. So you always know where you stand, on the invoice too.
Step 1
How your work is organised with us
Four building blocks: your company, a project, the task and the comments under it. Everything we do fits in that list.
Your company
Everything we do for you sits under your company, together with the agreements we made: by the hour, within a maintenance contract or at a fixed price.
Project
Larger work, such as a new website or an integration, is grouped in a project. That keeps the individual tasks of that job together.
Task
Every question, report or wish becomes one task. Your original email and any screenshots are attached to it, so nothing gets lost.
Comments
The conversation under the task. This is where you read what was done and how much time it took. Your emails and our replies sit side by side.
One task, one place. Everything about a request sits together: the report, the progress, the answer and the time. On the invoice you recognise that same task.
Step 2
What happens with your report
A task goes through four steps. At each step the status tells you where it stands.
You report something
By email, phone, app or in a meeting. We turn it into a task straight away, so your request is in the queue instead of lost in an inbox.
We pick it up
Outages come first. If we agreed on a date, it is on the task. Questions we have along the way are asked on the task itself.
Sometimes we wait
For an answer from you, from your hosting provider or from a supplier. The task stays visible and continues as soon as the answer is in.
Finished, and you hear what was done
The last comment says in plain language what was solved. If you come back to it later, the whole history is still there.
Step 3
How the time ends up on your invoice
The time worked is recorded per task. What you are charged for it depends on the agreement that applies to the work.
Per task, in minutes
The time worked is recorded per task, in steps of 5 minutes. A short question takes a quarter of an hour, an outage usually half an hour to three quarters, development work half a day or more.
- Short question or arranging access
- 10 to 15 minutes
- Small change
- 20 to 30 minutes
- Fixing an outage
- 25 to 45 minutes
- Half a day of development
- 3 to 4 hours
A weekly invoice, readable per task
Every week you receive an invoice with a short description and the time for each task. Which agreement applies follows from our pricing and any maintenance contract.
- By the hour
- The time worked per task appears on the invoice at the agreed hourly rate.
- Maintenance contract
- The work falls within your fixed monthly fee. You still see what was done, without extra cost.
- Not charged
- Warranty, a small favour or goodwill. It is on the task, not on the invoice.
Step 4
The fastest way to get it solved
Three things that get a report solved sooner.
One question per email
Every email becomes one task. Two separate questions in two emails are finished sooner than one long email with everything in it.
Show us what you see
A screenshot, the error message and the moment it happened often save a whole round of questions.
Everything down? Call or message
For an outage that stops you working: call or message us and we look straight away. We create the task ourselves afterwards.
Reporting and following along
You report something by email or phone. Your current tasks and invoices are in your own environment.
Reporting
- info@darvis.nl
- 085 004 14 63
- Or through the form on the contact page.
Your tasks and invoices
- Mijn Darvis Your projects, tasks, orders, domains, invoices and questions in one place.
- Client panel
A question or something to report?
Send an email or call. We turn it into a task and you hear what happens.