Online without the worry
Maintenance contract
With an affordable maintenance contract your website is always up to date, secure and fast, without you having to give it a second thought.
A website maintenance contract is a fixed arrangement in which Darvis looks after the technology behind your website, for a fixed monthly fee. It covers software and security updates, daily backups of your website and database, monitoring of availability and speed, and priority for questions and outages. It is meant for business owners who would rather not keep their website, web application or integration up to date themselves.
What it includes
What does the contract include?
Four fixed components. For each one you can read what we do and why it is needed.
Software and security updates
We keep the software of your website and the technology underneath it up to date, and apply a security update as soon as a vulnerability becomes known. New major versions of Laravel and changes to integrations with packages such as SnelStart or MKG are included. This matters because vulnerabilities are often public before they are fixed everywhere, and outdated software is then the easiest target.
Daily backups
Every day we make a backup of your website and its database. If something goes wrong, through a mistake, an update or an attack, there is always a recent version to fall back on instead of a website that has to be rebuilt.
Monitoring
We keep an eye on the availability and speed of your website. That way we notice an outage or a website that is slowing down, even when nobody reports it. This matters because visitors who see an error rarely tell you something is wrong.
Priority when something breaks
Outages come first. If your website is down, call or message us and we look straight away. The work falls within your fixed monthly fee, and the task shows you what was done. This matters because a website that does not work costs you customers and enquiries every day.
Hosting and maintenance: what is the difference?
Hosting is where your website runs: the server that keeps it reachable, with the SSL certificate that encrypts the connection. Maintenance is about the software on that server: the updates, the backups and fixing whatever goes wrong. A website can be well hosted and still run on software that has not been updated in a long time. With a maintenance contract we take hosting, SSL, daily backups, updates and monitoring off your hands together.
Why regular maintenance is needed is explained on the page about website maintenance. This page is about what the contract arranges.
What is not covered by the contract?
- New features, extra pages and changes to the design or structure of your website.
- Fixing errors caused by you or by another party.
- Services from other parties, such as Microsoft 365 or Google Workspace. Their own terms apply to those.
- Systems that we do not manage. Keeping those up to date remains your own responsibility.
We are happy to do that work, by the hour. What it costs is on our pricing page.
The benefits
You no longer need to worry about the technology behind your website. We keep everything up to date, solve problems quickly and make sure your website stays secure. That leaves you free to focus entirely on your business.
Term and cancellation
A maintenance contract has a minimum term of one year and is then renewed automatically for a year at a time. After the minimum term you can cancel at any time, with one month's notice. The exact terms are set out in our general terms and conditions (in Dutch).
Frequently asked questions about a maintenance contract
What does a website maintenance contract include?
Software and security updates, daily backups of your website and database, monitoring of availability and speed, and priority for questions and outages. All for a fixed monthly fee.
Is a maintenance contract mandatory?
No. You can also hire us per task by the hour; the time worked then appears on the invoice at the agreed hourly rate. Without a contract, keeping your website's software up to date is up to you.
Which websites does a maintenance contract cover?
The websites and web applications we build for you in Laravel, and the integrations that come with them, such as SnelStart or MKG. New major versions of Laravel and changes on the side of such a package are included in the contract.
What happens when my website has an outage?
Outages come first. If your website is down, call or message us and we look straight away; we create the task ourselves afterwards. Thanks to the monitoring we also notice an outage when nobody reports it. The work falls within your fixed monthly fee.
How do I cancel a maintenance contract?
A maintenance contract has a minimum term of one year and is then renewed automatically for a year at a time. After the minimum term you can cancel at any time, with one month's notice. The exact terms are set out in our general terms and conditions.
How we secure a website from the moment it is built is explained under secure website. What we built for clients before is in our cases.
Done worrying about your website?
Tell us which website or application it is about. With no obligation, you will hear what a maintenance contract means for you, with a response within 24 hours.